I'M
SUROJIT DAS.
Design & Usability Analyst Specialist
01 PROFESSIONAL
MY SKILLS/KNOWLEDGE LEVEL
SERVICE DESIGN
85%
COGNITIVE PSYCHOLOGY
95%
COLLABORATION
95%
USER RESEARCH
85%
DESIGN
95%
SD
Cognitive service design leader with proven experience in using empathy and research to lead, solve and fix products, solutions and services. I've been focusing on what is best for the user, the organization and the business, by leveraging contemporary technology for implementation.
Industry Engagement
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Speaker at INDIA HCI 2025: Delivered a session on Designing for Human Diversity: Accessibility as a Transhumanist Imperative.
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Attendee at UXINDIA 2025: Engaged with global UX thought leaders and emerging trends.
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Intellectual Contributions: 2 patents and author of 3 whitepapers on UX/AI innovation design.
02 PORTFOLIO
03 Experience
2024-Till Date
FIS
Design & Usability Analyst Specialist
CREDIT ASSESSMENT
Credit Assessment (formerly Ambit Optimist) manages all commercial credit assessment and customer risk rating – including probability of default and loss given default – in one solution.
Credit Assessment provides comprehensive credit risk analytics, identifies unrecognized risk, solidifies customer loyalty and lowers IT overhead – helping lenders increase revenue and profitability.
LENDER'S COPILOT
Reimagining Information Access for Portfolio Growth
Overview:
Led the UX design strategy for an AI-powered Copilot transforming how Commercial Lending Portfolio Managers access and act on data. This project redefined information access by eliminating dependency on analysts and IT teams, empowering users with real-time, contextual insights through natural language interaction.
Challenge:
Portfolio managers struggled with delayed insights due to reliance on static reports and siloed data systems. The goal was to democratize access to lending intelligence and enable proactive decision-making.
Solution:
Designed the user experience for an Agentic AI Copilot that integrates loan systems, market data, and property intelligence.
The Copilot delivers:
Proactive Risk Alerts: Real-time prompts on market shifts and portfolio exposure.
Refinancing Risk Identification: Early warnings on high-risk loans with declining asset values.
Natural Language Prompting: Users can ask questions and generate dashboards, reports, and outreach plans instantly.
Scenario-Based Workflows: Created intuitive flows for users like “Sarah,” a portfolio manager overseeing $3.5B in assets across major U.S. cities.
2022-2023
Oracle
Senior UX Designer
Oracle Cloud Infrastructure (OCI)
The next-generation cloud designed to run any application, faster and more securely, for less.
We accelerate migrations of existing enterprise workloads, deliver better reliability and performance for all applications, and offer the complete services customers need to build innovative cloud applications.
2021-2022
Digital Experience Group
UX Architect
HSBC RBWM : AEM
Wealth and Personal Banking helps customers to take care of their day-to-day finances and to manage, protect and grow their wealth.
Samsung SDS : Security Control Portal (Cloudion)
Portal is contact point between Security Control Center and clients. Client can raise the Service request and manage Ticket.
2019-2021
NICE
Lead UX Designer
NICE Satmetrix is the leading global provider of customer experience management software for companies who know that customer experience drives success.
2016-2019
FISERV
User Experience Analyst
A robust cash management product, Commercial Center has been built methodically, featuring five modules that work together to offer an integrated user experience and meets the most comprehensive business banking needs.
2011-2016
INFOSYS
Senior UX Designer
GE iProDIGE platform: Testing and Development teams around the world use SmartBear's automation, development and monitoring tools to build better software and applications.
UX Designer
AstraZeneca - IDMP Assessment Tool: A virtuous experience with a British-Swedish multinational pharmaceutical and biologics company. Designed a IDMP (Identification of Medicinal Product) Assessment Tool. This draws on functional details from the existing ISO IDMP Guidelines and Mapping Templates.
CONTACT
I work around all various aspects of usability, user research, as well as, human centered design. I have an excellent design aesthetics and efficient time management skills. I also have a passion for emerging technology, and strategy, as well as, User Research.
www.behance.net/surojitdas0112
Tel: +91-779-985-1234